Super Comp USA Shipping & Returns Policy
Shipping Policy
At Super Comp USA, we aim to provide a seamless shopping experience. Below are the details of our shipping policies to help you understand what to expect when you shop with us.
Order Processing
- Most orders are processed and shipped within 1-3 business days.
- Orders placed after 3 PM (MST) or on weekends/holidays will be processed on the next business day.
Shipping Times
- Once shipped, most orders will arrive within 3-5 business days.
- Delivery times may vary depending on the shipping carrier and your location.
Shipping Rates
- Rates are calculated based on your order total, shipping method, and destination at checkout.
- Free shipping offers (if applicable) are automatically applied at checkout.
Order Tracking
- A tracking number will be sent to your email once your order ships. Use this number to track your package directly with the carrier.
Shipping Restrictions
- We currently ship only within the United States unless otherwise permitted by Super Comp USA.
- Certain products may have additional restrictions due to size, weight, or regulations.
Lost or Damaged Packages
- If your package is lost or arrives damaged, contact us immediately at support@supercompusa.com.
- Please include your order number and details about the issue for prompt assistance.
Additional Notes
- Delays may occur due to holidays, inclement weather, or other unforeseen circumstances.
- For expedited shipping or special requests, please contact us before placing your order.
For any questions, reach out to us at support@supercompusa.com. We're here to help!
Returns Policy
At Super Comp USA, we want you to be completely satisfied with your purchase. Below are the guidelines for returns and exchanges:
Eligibility for Returns
- Products must be returned within 30 days of the delivery date.
- Items must be in new, unused condition, with all original packaging and accessories.
- Proof of purchase (order number or receipt) is required.
Damaged or Defective Items
- If your item arrives damaged or defective:
- Contact us immediately at customerservice@supercompusa.com or 435.250.4015.
- Provide clear photos of the damage or defect and packaging to expedite the process.
- Super Comp USA will cover return shipping costs and offer a replacement or full refund.
Customer-Initiated Returns (Mistakes or Changes)
- If you ordered the wrong item or changed your mind:
- Return shipping costs are the responsibility of the customer.
- A 10% restocking fee may apply for returns due to customer error.
Non-Returnable Items
- Customized or personalized items are non-returnable unless damaged or defective.
- Items showing signs of use, wear, or installation cannot be returned.
Refunds
- Refunds will be processed within 7-10 business days after receiving the returned item.
- Refunds are issued to the original payment method used for the purchase.
Exchange Policy
- To exchange an item, contact us at customerservice@supercompusa.com or 435.250.4015.
- Exchanges are subject to item availability, and any price differences and shipping costs must be covered by the customer.
Return Process
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Request an RMA Number:
Contact us at customerservice@supercompusa.com or 435.250.4015 to request a Return Merchandise Authorization (RMA) number. -
Package Your Return:
- Include all original packaging, accessories, and proof of purchase.
- Clearly label the package with the RMA number.
-
Ship Your Return:
- Use the address provided in the RMA instructions.
- We recommend using a trackable shipping service and purchasing shipping insurance.
- Super Comp USA is not responsible for items lost or damaged during return shipping.
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Important Notes:
- Returns without an RMA number may be delayed or denied.
- Contact us if you have any concerns about your return.
For questions or assistance, contact us at customerservice@supercompusa.com or 435.250.4015. Thank you for choosing Super Comp USA for your UTV accessories!